When pre-defined links are clicked or pages loaded, a task is started. The task type is identified by gathering information from the web-page (job id, case name, status, etc.). The task is stopped when the user moves on to the next task or presses the Stop button.
The task time, duration, type and job information is captured to provide a real-time view of what your users are doing. The user can change a task type or duration but a full audit trail is kept.
Sometimes, tasks are not related to the specific case being worked on (e.g. training, queries, etc.). For this the user manually selects a task type that is not affected by the page contents. The Timer still records the time spent working on each case but always uses the selected task type.
- Firefox v59 or greater
- Chrome v60 or greater